Our Guarantee & Warranty - Mainspring Garage Door Co.

The Mainspring Garage Door Co. Guarantee

When we say we stand behind our work, we mean it in writing. Every repair, every installation, every opener replacement we complete in Boerne carries our 90-Day Done Right Promise. If something is not right, we come back and make it right. No paperwork to file, no dispute process, no arguing about whose fault it is. That promise is printed on every job ticket we hand you in Boerne, and it has been since Carl Dutton founded this company back in 1984. We have been answering our own phone for over 42 years, and we have learned that the only way to stay in business that long in a town like Boerne is to do the work correctly the first time and fix it fast when something goes sideways.

Call (830) 365-0775

Our name comes from the mainspring, the component that carries the entire weight of your garage door. That is not accidental. We built this company on the idea that the foundation has to hold, or nothing above it matters.

What’s Covered

• Workmanship on every job. Our technicians are trained journeymen who work under our K.E.Y.S. code: Krafted right, Every time, Your home first, Standing behind it. If a repair fails because of how we installed it or what we missed, we return at no charge within the 90-day window.
• Parts we supply and install. We carry springs, cables, openers, and hardware from all major brands on our trucks, so most Boerne jobs are finished in a single visit. If a part we installed is defective or fails prematurely due to our handling, we replace it under our promise.
• Cleanup and respect for your property. Our technicians arrive in uniform and leave your driveway and garage floor as clean as they found it. Old springs, worn cables, and packaging go with us. That is part of the job, not an extra.
• On-time arrival. We will be there when we say. If we tell you 2:00 PM in Fair Oaks Ranch or 8:00 AM near downtown Boerne, that is the commitment. Traffic on I-10 happens, but we call ahead if we are running behind. No ghosting, no four-hour windows that stretch to six.
• Honest, upfront pricing. The flat price is stated before any work begins. You approve it. We do the work. The bill matches the quote. No surprises on the bill, no hidden fees that surface after the door is running again.

Our Satisfaction Promise

If you are not satisfied with our work, we want to know while we are still on your property or within the 90-day window. Call us at (830) 365-0775. A live person answers, even on nights and weekends, because we staff our own phones 24/7. No phone trees, no voicemail, no after-hours answering service that does not know your job.

Here is what happens next. We schedule a return visit at the earliest time that works for you. The same technician or a senior journeyman arrives, reviews what was done, and fixes what is not right. We do not ask you to fill out claim forms or wait for a manager to call you back. The 90-Day Done Right Promise is already in writing on your original invoice, so there is nothing to negotiate. We make it right, period. That is how we have operated in Boerne since 1984, and that is why homeowners in Cordillera Ranch, Balcones Creek, and the older neighborhoods near Main Street still call us when their neighbor needs a garage door company.

Carl Dutton put this in place because he has seen what happens when companies make customers fight for a square deal. We do not do that. If we missed something, we own it. If a part we trusted failed early, we replace it. The only thing we ask is that you let us know promptly so we can address it before it becomes a bigger problem.

Licensed & Insured Backing

Licensing and insurance are the real guarantee behind the paperwork. We are licensed and insured, which means if something goes wrong on your property, you are not left holding the bag. A garage door under tension can cause serious injury or property damage if handled incorrectly. Our coverage protects your home, your vehicles, and anyone on your property while we are working.

More importantly, our licensing means we have met the state’s requirements for competency in this trade. We are not handymen who figured out garage doors last month. Our technicians are background-checked, uniformed, and trained as journeymen. They know the difference between a Clopay wind-load door and a standard Amarr panel. They understand why Boerne’s Hill Country temperature swings, hard water, and occasional hail stress springs and openers differently than coastal or northern climates. That expertise is what lets us promise a job done right and actually deliver on it.

Insurance without skill is just a check after the fact. Licensing without integrity is just a wall plaque. We combine both with the 90-Day Done Right Promise because we plan to be here for the next 42 years, and that only happens if Boerne homeowners trust us with their homes.

Standing Offers That Never Disappear

Our guarantee is not the only thing that stays consistent. These offers are always available, with no expiration dates or fine print that changes:

• $50 Off Any Repair Over $250 - applies to labor and parts on qualifying repairs.
• Free Second Opinion - bring us any written estimate from another garage door company in the Boerne area and we will review it at no charge.
• $89 Seasonal Tune-Up - inspection, lubrication, balance check, and safety sensor test to catch problems before they strand you.
• Permanent 5% Discount - for seniors and veterans, applied to every qualifying job, every time.

What We Do Not Guarantee

We are straightforward about limits. We do not guarantee manufacturer warranties that belong to LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, or Raynor. Those are governed by the manufacturer’s own terms, and we will explain what applies when we quote your job. We also do not guarantee repairs on doors or openers that we advised were beyond reliable repair. If we tell you a 30-year-old door with rotted panels needs replacement and you choose another patch, we will do the work, but we cannot stand behind it the same way.

What we do guarantee is our own workmanship, our honesty in diagnosing your problem, and our commitment to make it right when we fall short. That has been the Mainspring way since 1984.

How to Use Your Guarantee

Keep your job ticket. The 90-Day Done Right Promise is printed right on it, along with the date and technician name. If something feels off, call (830) 365-0775 anytime. A live person will answer, take your information, and get a technician scheduled. Most callback visits happen within 24 hours for Boerne addresses, and we carry the common parts that might be needed so we can resolve the issue in one trip.

We do not make you explain your problem to three different people. We do not put you on hold while someone finds the file. Our dispatcher has access to your job history, and our technician arrives knowing what was done and what needs attention.

That is what we mean when we say we stand behind it. The promise is real, the process is simple, and the people who answer the phone are the same people who have been serving Boerne since 1984.

Written by Carl Dutton, Owner at Mainspring Garage Door Co., serving Boerne since 1984.